Platinum Yucatán Princess
One of the best adults-only hotels in Playa del Carmen.
Platinum Hotel Yucatan Princess, one of the leading resorts in The best sporting facilities in Playa del Carmen, is located in Playa del Carmen in a heavenly setting right by the crystal-clear waters of the Mexican Caribbean. Get ready for a truly unforgettable experience at this adults-only hotel in Playa del Carmen.
The Hotel Platinum Yucatan Princess, a brand new hotel in Playa del Carmen, commands an unbeatable location where you can enjoy the sophistication of its contemporary and exquisitely decorated rooms. Welcome to the perfect place for an exclusive Caribbean holiday, where you’ll get to escape the daily routine and discover Caribbean paradise at one of the best hotels in The best sporting facilities in Playa del Carmen.
Excellent rooms
Deluxe Junior Suite
Enjoy our contemporary Deluxe Junior Suite and their exclusive services included.
- 1 King bed or 2 beds
- Full bathroom with bath and double shower
- 42" TV
- Balcony / terrace
Deluxe Junior Suite with Hot Tub
Discover the hydromassage hot tub on the terrace, where you can relax and enjoy the magnificent views.
- 1 King bed
- Whirlpool bath on the terrace
- 42" TV
- Balcony / terrace
Deluxe Junior Suite Swimout
Fantastic Deluxe Junior Suite with exclusive access to the swimming pool.
- 1 King bed or 2 double
- Full bathroom with whirlpool bath
- 42" TV
- Direct access to the swimming pool
Platinum Deluxe
Relax yourself at our High Standard Platinum Deluxe.
- 1 King bed
- Platinum Services
- Full bathroom with bath and double shower
- Balcony / terrace
Platinum Deluxe with Hot Tub
Discover exclusive services and unique advantages by staying in this magnificent room with a whirlpool bath.
- 1 King bed or 2 double
- Platinum Services
- Whirlpool bath on the terrace
- Balcony / terrace
Platinum Deluxe Swimout
Platinum Deluxe Swimout offers you the best stay with private access to the swimming pool.
- 1 King bed or 2 double
- Platinum Services
- Direct access to the swimming pool
- Balcony / terrace
Honeymoon Suite
Stay at our Honeymoon Suite and enjoy its exclusive services for couples. Love at first sight!
- Round bed
- Platinum Services
- Whirlpool bath on the terrace
- Balcony / terrace
Honeymoon Suite Swimout
Exclusiveness and romanticism come together at Honeymoon Suite Swimout. Passion for relax and access to the swimming pool!
- Round bed
- Platinum Services
- Whirlpool bath on the terrace
- Direct access to the swimming pool
Master Suite
Enjoy the luxury and spaciousness provided by this magnificent two-room space with a spectacular terrace with a hydro-massage bath.
- 1 King bed
- Platinum Services
- Whirlpool bath on the terrace
- Platinum Bar on room
Presidencial Suite
Excellence and the most exclusive services come together in this wonderful room, with an incredible private terrace and spectacular views of the Caribbean.
- 1 King bed
- Platinum Services
- Whirlpool bath on the terrace
- Platinum Bar on room
Exclusive services
Recommended offers
Caribbean Summer Offer
bookings made until 31/05/2026
stays from 01/04/2026 to 30/09/2026
Discover
FAQs
Does the Hotel Platinum Yucatan Princess offer wifi internet connection?
The Hotel Platinum Yucatan Princess has a free 24-hour basic wifi service included in all areas of the hotel, and also offers a premium connection at an additional cost.
Is the Hotel Platinum Yucatan Princess accessible to people with disabilities?
Yes, the hotel has access for disabled people and facilities for guests with mobility problems. We recommend that you call in advance at +52 984 148 6600 contact phone or write to [email protected] and check the adapted services and facilities with the reception desk
Is smoking allowed in the hotel?
Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.
Is the Hotel Platinum Yucatan a gay friendly resort?
Every guest is important, we do not discriminate on any grounds, including sex or sexual preference. Our behavior policy is for all our guests.
What transport can I use from the airport to the Hotel Platinum Yucatan Princess?
You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-riviera-cancun.
What parking options does the Hotel Platinum Yucatan Princess offer?
The Hotel Platinum Yucatán Princess offers free parking for hotel guests.
Does the Hotel Platinum Yucatan Princess offer food and drink proposals for clients with food intolerance?
Yes, if you require a special diet please contact our concierge department on arrival, so that we can help you. You will be given the necessary information to enjoy a pleasant holiday, thanks to our kitchen department.
Which restaurants are included in the Hotel Platinum Yucatán Princess and which are not? Do they have to be paid in cash?
At Platinum Yucatan Princess there is a restaurant where you have to pay to charge your room: the Skylights Restaurant. The other restaurants are included: Rodeo, Aroma, Kotatsu, Bruschetta and Buffet.
The Chill Out Restaurant has to be paid in cash. It is located inside the resort Hotel Grand Riviera Princess and can be accessed by staying at the Platinum Yucatan Princess.
Is there a dress code for the evening restaurants at the Hotel Platinum Yucatan Princess and for the buffet?
The dress code for dinner in night restaurants is:
- For men: long pants and shirt or T-shirts with sleeves and closed-toe shoes.
- For women: casual clothing and shoes or heels.
In the buffet, casual shorts are allowed and a shirt must always be worn.
Is room service included in Hotel Platinum Yucatan Princess?
Room service is included. It works 24/7 and the menu is in the room.
Is the minibar at the Hotel Platinum Yucatan Princess included? When does the mini bar restock?
The minibar is all inclusive. There is no charge for restocking and it is done once a day. There are charges if you want additional items before the daily restocking.
Is there a safe in the rooms of the Hotel Platinum Yucatan Princess? What size is it?
Yes, the rooms have a safe. The internal measurements are: 46cm wide x 21.5cm high x 34cm deep.
What activities and water sports are included for adults in the Hotel Platinum Yucatan Princess?
At the Hotel Platinum Yucatán Princess you can enjoy water sports such as paddle board, Sup Yoga in our club house. In the swimming pool you can practice water polo and aquagym.
Is there a gym at the Hotel Platinum Yucatan Princess? What are the opening hours?
Yes, there is a gym. The facilities have weights, treadmills, ellipticals, bicycles, mats, and machines for working specific muscles. The gym is open from 7:00 a.m. to 7:00 p.m.
Do you have a golf area in the Sports Park of the Hotel Platinum Yucatan Princess?
We have 2 holes for Golf practice and it is included.
Are the spa services included in the all-inclusive package of the Hotel Platinum Yucatan Princess? Where can I see the menu and prices of the spa?
The Spa is not included in the all-inclusive package. The price for the water circuit is 430 pesos. You will have a 50% discount on a massage during the first 24 hours after arrival. You can access our spa menu at this link: https://www.hotelplatinumyucatanprincess.com/wellness-spa/
Is there a night club inside the Hotel Platinum Yucatan Princess?
Yes, we have a disco at the Hotel Platinum Yucatan Princess and it’s called Salsa.
What are the check-in and check-out times at the Platinum Yucatan Princess?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
What is the telephone number of the Platinum Yucatan Princess?
You may contact us on (+52) 984 148 6600 or by emailing [email protected]
Is it possible to request a ground floor room or a room with a specific view at the Platinum Yucatan Princess?
You can get ground floor if you have booked the room type with access to the swimming pool, views are available on request, but subject to availability.
At the Platinum Yucatan Princess, is the hot tub on the balcony or in the room?
The hot tub is on the balcony.
How can I make tour reservations through the Platinum Yucatan Princess?
On arrival at the hotel you’ll see there are stands from different tour agencies in the lobby area where you can book excursions
Can I access facilities of other hotels in the chain from the Platinum Yucatán Princess?
Yes, as a guest of the Platinum Yucatan Princess you have access to the sister hotels Grand Sunset Princess and Grand Riviera Princess
What is the difference between the different room types (e.g. Junior Suite, Platinum Deluxe) at the Platinum Yucatán Princess?
The Deluxe Junior Suite is the standard category: spacious and comfortable, with a balcony or terrace. It includes all the amenities of our All-Inclusive programme and, for an additional fee, there are versions with a hot tub on the terrace.
In addition to everything included in the Junior Suite, the Platinum Deluxe offers exclusive Platinum benefits such as private check-in and check-out, rooms close to the beach and services, a romantic dinner at Canopy, one aquatic circuit at the Platinum Yucatan Princess Spa per adult per week, as well as one introduction to scuba diving per stay.
The Swim Out Suites are available in both the Junior Suite Swim Out and Platinum Deluxe Swim Out categories, and are distinguished by their direct access to the pool from the terrace. In the case of the Platinum category,all the exclusive benefits mentioned above are included
The Honeymoon Suites are specially designed for couples, and feature a circular bed and a whirlpool bath on the terrace, in addition to all the Platinum benefits. There are also versions with direct access to the pool from the terrace, available at an additional cost.
The Master Suite is one of the most spacious options, with separate areas (bedroom and living room), a larger indoor and outdoor area with a balcony or terrace, premium amenities and Platinum benefits, making it ideal for long stays and/or special celebrations.
Finally, there is the Presidential Suite, which, in addition to everything included in the Master Suite, offers an extra room for added space, plus premium amenities and Platinum benefits.
How much does it cost to add an additional guest to a booking at the Platinum Yucatan Princess?
To enquire about the cost of adding an additional guest to your booking at the Platinum Yucatan Princess Hotel, please write to [email protected]
How can I confirm a booking I have already made at the Platinum Yucatan Princess?
You can confirm your booking by contacting the hotel directly.
Can I add additional guests to a booking already made at the Platinum Yucatan Princess?
Yes, by emailing: [email protected]
What travel documents do I need?
A valid passport is mandatory; no other document is acceptable
Multiple Immigration Form (FMM): this is the immigration document that you fill out on the plane or upon arrival at the airport, and depending on the country of origin. In some cases you may require a visa.
Can I pay in cash/card at the Platinum Yucatan Princess?
Of course, the Platinum Yucatán Princess accepts cash and cards.
In cash we accept Mexican pesos, US dollars, Canadian dollars, and euros. Please note that any payment in foreign currency will be converted to Mexican pesos at the going exchange rate.
How can I request special decorations or make a special birthday reservation at the Platinum Yucatan Princess?
Please send a request to a [email protected]
Can I check in if I arrive at the Platinum Yucatan Princess before 3pm?
Check-in is available from 3 pm. Should you arrive earlier, access to your room will depend on availability. In the meantime, you may leave your luggage and enjoy the resort’s facilities.
How can I modify my booking at the Platinum Yucatan Princess?
You may modify a booking provided it was made through the official Princess website.
To cancel or modify the dates of your booking, you can do so from the confirmation email by accessing “Manage booking” or from “Check a booking” at the bottom of the website.
Date changes are only possible for reservations with a pay-at-hotel rate and are subject to availability. They may also result in a change in price.
For other modifications, please contact [email protected]
Can I visit the Platinum Yucatan Princess with a Day Pass, and how much does it cost?
Yes, you can visit the Platinum Yucatan Princess with a Day Pass, Night Pass or Full Day Pass, depending on the time of day you prefer:
- Day Pass (9 am to 6 pm) → $2600 MXN per person
- Night Pass (6 pm to 1 am) → $2600 MXN per person
- Full Day Pass (9 am to 1 am) → $3600 MXN per person
What benefits do guests at the Platinum Yucatan Princess hotel enjoy at other hotels in the chain?
All guests staying at the Platinum Yucatan Princess may enjoy all the facilities included in the All-Inclusive plan at the Grand Riviera Princess and Grand Sunset Princess hotels, with the exception of the Platinum and Chill Out areas.
What services or amenities does the Platinum Yucatán Princess hotel offer, such as a swimming pool, gym, etc.?
The Platinum Yucatán Princess offers a wide variety of services and amenities designed to help you enjoy your stay to the fullest.
You can relax in the outdoor swimming pools (some with direct access from the swim-out suites), keep active in the fully equipped gym or sports park with artificial lagoon, and unwind in the spa with hydrotherapy circuit.
It also has themed restaurants, bars, a theatre with evening entertainment, and direct access to the beach.
During the day, you can take part in various recreational activities and enjoy free Wi-Fi throughout the resort.
Do I have to provide proof of age or ID on check-in at the Platinum Yucatan Princess?
At the time of check-in at Platinum Yucatan Princess it is mandatory to present official photo identification (ID Card, passport, etc.).
This allows us to verify ID and age, as the hotel is exclusively for adults (18+). Without valid identification it will not be possible to complete the check-in process,
What special promotions or discounts do you offer for the Platinum Yucatan Princess?
Click here to see all current deals and promotions.
Does the Platinum Yucatan Princess have age restrictions?
Yes, the Platinum Yucatan Princess is an adults-only hotel, and access is restricted to people over the age of 18.
FAQs
What special promotions or discounts do you offer for the Platinum Yucatan Princess?
Click here to see all current deals and promotions.
Does the Platinum Yucatán Princess offer any kind of group discount?
We recommend you contact our sales team at: [email protected] ; they will be able to check dates and number of people and provide you with the options available for groups.
Does the Platinum Yucatan Princess have age restrictions?
Yes, the Platinum Yucatan Princess is an adults-only hotel, and access is restricted to people over the age of 18.
How can I confirm a booking I have already made at the Platinum Yucatan Princess?
You can confirm your booking by contacting the hotel directly.
Can I pay in cash/card at the Platinum Yucatan Princess?
Can I pay for my booking at the Hotel Platinum Yucatán Princess on arrival, or only online? What payment options are available?
- If you book directly with the hotel, you can usually pay online or on arrival, depending on the terms of the rate you have chosen.
- If the booking is made through an agency or a third party (such as Expedia, Sunwing, etc.), the payment terms will be subject to their policies.
How can I modify my booking at the Platinum Yucatan Princess?
How much does it cost to add an additional guest to a booking at the Platinum Yucatan Princess?
To enquire about the cost of adding an additional guest to your booking at the Platinum Yucatan Princess Hotel, please write to [email protected]
Is it possible to request a ground floor room or a room with a specific view at the Platinum Yucatan Princess?
You can get ground floor if you have booked the room type with access to the swimming pool, views are available on request, but subject to availability.
Can I access facilities of other hotels in the chain from the Platinum Yucatán Princess?
Yes, as a guest of the Platinum Yucatan Princess you have access to the sister hotels Grand Sunset Princess and Grand Riviera Princess
What travel documents do I need?
Is it possible to extend your stay upon arrival at the Hotel Platinum Yucatán Princess?
You can extend your stay directly at the hotel, provided there is availability for the additional dates. We recommend that you enquire at reception during your stay, where they will be able to confirm availability and the applicable rates.
How do I check in online at the Platinum Yucatán Princess?
You can check in online here
What is the telephone number of the Platinum Yucatan Princess?
You may contact us on (+52) 984 148 6600 or by emailing [email protected]
What is the customer service email address for contacting the Hotel Platinum Yucatán Princess?
What are the check-in and check-out times at the Platinum Yucatan Princess?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
What benefits do guests at the Platinum Yucatan Princess hotel enjoy at other hotels in the chain?
All guests staying at the Platinum Yucatan Princess may enjoy all the facilities included in the All-Inclusive plan at the Grand Riviera Princess and Grand Sunset Princess hotels, with the exception of the Platinum and Chill Out areas.
Do I have to provide proof of age or ID on check-in at the Platinum Yucatan Princess?
At the Platinum Yucatan Princess, is the hot tub on the balcony or in the room?
The hot tub is on the balcony.
Is room service included in the Hotel Platinum Yucatan Princess?
Room service is included. It works 24/7 and the menu is in the room.
Is there a safe in the rooms of the Hotel Platinum Yucatan Princess? What size is it?
Yes, the rooms have a safe. The internal measurements are: 46cm wide x 21.5cm high x 34cm deep.
Is the minibar at the Hotel Platinum Yucatan Princess included? When does the mini bar restock?
The minibar is all included. There is no charge for resupply and it is done once a day. There are charges if you want additional items before the daily refueling.
Is the Hotel Platinum Yucatan Princess accessible to people with disabilities?
Yes, the hotel has access for disabled people and facilities for guests with mobility problems. We recommend that you call in advance at +52 984 148 6600 contact phone or write to [email protected] and check the adapted services and facilities with the reception desk.
What is the difference between the different room types (e.g. Junior Suite, Platinum Deluxe) at the Platinum Yucatán Princess?
Is the Hotel Platinum Yucatan a gay friendly resort?
Every guest is important, we do not discriminate on any grounds, including sex or sexual preference. Our behavior policy is for all our guests.
What toiletries (shampoo, conditioner, soap…) are provided in the rooms at the Platinum Yucatán Princess?
- Comb
- Sewing kit
- Toiletries kit
- Bath cap
- Soaps
- Shampoo
- Shower gel
- Body lotion
- Conditioner
- Shaving kit
What transport can I use from the airport to the Hotel Platinum Yucatan Princess?
You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-riviera-cancun
How can I make tour reservations through the Platinum Yucatan Princess?
On arrival at the hotel you’ll see there are stands from different tour agencies in the lobby area where you can book excursions
Does the Hotel Platinum Yucatan Princess offer wifi internet connection?
The Hotel Platinum Yucatan Princess has a free 24-hour basic wifi service included in all areas of the hotel, and also offers a premium connection at an additional cost.
Which restaurants are included in the Hotel Platinum Yucatán Princess and which are not? Do they have to be paid in cash?
Is there a dress code for the evening restaurants at the Hotel Platinum Yucatan Princess and for the buffet?
You can view the dress code for each restaurant via the following https://py.princess-hotels.com/es/category/796
Does the Hotel Platinum Yucatan Princess offer food and drink proposals for clients with food intolerance?
Yes, if you require a special diet, please send an email with your travel details and full information regarding your requirements to [email protected] . Our Concierge team will draft a letter and forward all the information to the Food and Beverage department. It is also important to mention this to our reception team upon your arrival.
What services or amenities does the Platinum Yucatán Princess hotel offer, such as a swimming pool, gym, etc.?
Is there a gym at the Hotel Platinum Yucatan Princess?
Yes, there is a gym. The facilities have weights, walking machines, elliptical trainers, bicycles, mats and machines to work specific muscles. The schedule is from 7:00 am to 7:00 pm.
Are the spa services included in the all-inclusive package of the Hotel Platinum Yucatan Princess? Where can I see the menu and prices of the spa?
The Spa is not included in the all-inclusive package. The price of the water circuit is 430 Mexican pesos. You will have a 50% discount on a massage the first 24 hours of arrival. You can get our spa menu at the following web address: https://www.hotelplatinumyucatanprincess.com/wellness-spa/
What parking options does the Hotel Platinum Yucatan Princess offer?
The Hotel Platinum Yucatán Princess offers free parking for hotel guests.
Does the Platinum Yucatán Princess offer a laundry service, and if so, how much does it cost?
Is smoking allowed in the hotel?
Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.
Can I visit the Platinum Yucatan Princess with a Day Pass, and how much does it cost?
What activities and water sports are included for adults in the Hotel Platinum Yucatan Princess?
At the Hotel Platinum Yucatán Princess you can enjoy water sports such as paddle board, Sup Yoga in our club house. In the swimming pool you can practice water polo and aquagym.
Does the Platinum Yucatán Princess have snorkelling equipment available on site?
While we do not have snorkelling equipment available for rental at the hotel, there are external agencies in the lobby where you can book excursions and water sports, including snorkelling trips, during your stay.
Do you have a golf area in the Sports Park of the Hotel Platinum Yucatan Princess?
We have 2 holes for golf practice and it is included.
Is there a night club inside the Hotel Platinum Yucatan Princess?
Yes, we have a disco at the Hotel Platinum Yucatan Princess and it’s called Salsa.
How can I request special decorations or make a special birthday reservation at the Platinum Yucatan Princess?
Please send a request to [email protected]
What is MyPrincess?
MyPrincess is the loyalty programme from Princess Hotels & Resorts, designed to thank our guests around the world for their trust and to offer them exclusive benefits on their bookings.
What are the benefits of joining MyPrincess?
- Up to 20% off your stay
- Priority check-in
- Welcome drink
- Cheese and cold cuts platter
- Bottle of sparkling wine
- Access to the Water Circuit
- 30% off facials
How do I sign up for MyPrincess?
You can easily sign up for the MyPrincess club by filling in the form
How can I reset my MyPrincess password?
I can’t access my MyPrincess account. What should I do?
What venues does the Hotel Platinum Yucatán Princess offer for weddings?
- Skylights restaurant
- Skylights Roof
- Plaza
- Theatre
- Breakouts 1 y 2
What is the surrounding area of the Platinum Yucatán Princess Hotel like?
What services does the Platinum Yucatán Princess Hotel offer for wedding planning?
- Legal ceremonies
- Symbolic ceremonies
- Christian ceremonies
- Catholic ceremonies
- Mayan ceremonies
- South Asian ceremonies
What culinary options does the Hotel Platinum Yucatán Princess offer?
The Platinum Yucatán Princess Hotel stands out for its exquisite international and gourmet cuisine, featuring a wide variety of speciality restaurants. Enjoy flavours from around the world in unique settings: Italian, Asian, Mexican, Swiss, Korean and more; each dish is carefully prepared to offer an unforgettable culinary experience.
Does the Platinum Yucatán Princess Hotel offer special wedding menus?
We offer 9 set menus and 8 buffet menus:
Set menus, served in the dining rooms:
- Coba Menu
- Tulum Menu
- Bacalar Menu
- Cozumel Menu
- Hol-Box Menu
- Isla Mujeres Menu
- Mahaual Menu
- Puerto Aventura Menu
- Puerto Morelos Menu
Buffet menus, at the beach and in the function rooms:
- Barbecue Buffet
- Caribbean Buffet
- Mexican buffet
- Buffet Maya
- BBQ buffet
- Spanish buffet
- Oriental Buffet
- Italian buffet
How do I book wedding services at the Platinum Yucatán Princess Hotel?
Services are arranged directly with the hotel’s weddings department. To confirm the date, a non-refundable deposit of $400 is required for bookings made less than one year in advance, and $800 for weddings booked more than one year in advance. For private receptions, such as those held in the Chill Out, a non-refundable deposit of $1,000 is required.
How many guests can attend a wedding reception at the Platinum Yucatán Princess Hotel?
A minimum of 2 people and a maximum of 300 people.
How far in advance should I book my wedding at the Platinum Yucatán Princess Hotel?
It depends on the type of ceremony. For a civil wedding, bookings must be made at least two months in advance. For symbolic weddings, bookings must be made at least 15 days in advance (subject to availability).
Do I need to be at the Platinum Yucatán Princess Hotel before the wedding?
For a civil wedding, the bride and groom and the witnesses must stay at the hotel for four working days prior to the wedding. For symbolic weddings, this is two working days prior.
Can I only choose one of the wedding packages offered by the Platinum Yucatán Princess Hotel?
How do you pay for a wedding at the Platinum Yucatán Princess Hotel?
By Visa or Mastercard credit/debit card or by bank transfer.
How long does a wedding last at the Platinum Yucatán Princess Hotel?
The event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.
Can I send items to the Platinum Yucatán Princess Hotel?
We recommend that you bring the items with you, as we do not have a stock area to store deliveries.
What happens if it rains on the wedding day at the Platinum Yucatán Princess Hotel?
We always have a Plan B in place for your event, such as function rooms.
Can some guests attend the wedding without staying at the Platinum Yucatán Princess Hotel?
Yes, 20% of the guests may not be staying at the hotel. They can attend the wedding by purchasing a day pass two hours before the ceremony. You will need to confirm the list of guests who will not be staying with your wedding planner.
