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Platinum Yucatán Princess
One of the best adults-only hotels in Playa del Carmen.
Platinum Hotel Yucatan Princess, one of the leading resorts in The best sporting facilities in Playa del Carmen, is located in Playa del Carmen in a heavenly setting right by the crystal-clear waters of the Mexican Caribbean. Get ready for a truly unforgettable experience at this adults-only hotel in Playa del Carmen.
The Hotel Platinum Yucatan Princess, a brand new hotel in Playa del Carmen, commands an unbeatable location where you can enjoy the sophistication of its contemporary and exquisitely decorated rooms. Welcome to the perfect place for an exclusive Caribbean holiday, where you’ll get to escape the daily routine and discover Caribbean paradise at one of the best hotels in The best sporting facilities in Playa del Carmen.
Excellent rooms
Deluxe Junior Suite
Enjoy our contemporary Deluxe Junior Suite and their exclusive services included.
- 1 King bed or 2 beds
- Full bathroom with bath and double shower
- 42" TV
- Balcony / terrace
Deluxe Junior Suite with Hot Tub
Discover the hydromassage hot tub on the terrace, where you can relax and enjoy the magnificent views.
- 1 King bed
- Whirlpool bath on the terrace
- 42" TV
- Balcony / terrace
Deluxe Junior Suite Swimout
Fantastic Deluxe Junior Suite with exclusive access to the swimming pool.
- 1 King bed or 2 double
- Full bathroom with whirlpool bath
- 42" TV
- Direct access to the swimming pool
Platinum Deluxe
Relax yourself at our High Standard Platinum Deluxe.
- 1 King bed
- Platinum Services
- Full bathroom with bath and double shower
- Balcony / terrace
Platinum Deluxe with Hot Tub
Discover exclusive services and unique advantages by staying in this magnificent room with a whirlpool bath.
- 1 King bed or 2 double
- Platinum Services
- Whirlpool bath on the terrace
- Balcony / terrace
Platinum Deluxe Swimout
Platinum Deluxe Swimout offers you the best stay with private access to the swimming pool.
- 1 King bed or 2 double
- Platinum Services
- Direct access to the swimming pool
- Balcony / terrace
Honeymoon Suite
Stay at our Honeymoon Suite and enjoy its exclusive services for couples. Love at first sight!
- Round bed
- Platinum Services
- Whirlpool bath on the terrace
- Balcony / terrace
Honeymoon Suite Swimout
Exclusiveness and romanticism come together at Honeymoon Suite Swimout. Passion for relax and access to the swimming pool!
- Round bed
- Platinum Services
- Whirlpool bath on the terrace
- Direct access to the swimming pool
Master Suite
Enjoy the luxury and spaciousness provided by this magnificent two-room space with a spectacular terrace with a hydro-massage bath.
- 1 King bed
- Platinum Services
- Whirlpool bath on the terrace
- Platinum Bar on room
Presidencial Suite
Excellence and the most exclusive services come together in this wonderful room, with an incredible private terrace and spectacular views of the Caribbean.
- 1 King bed
- Platinum Services
- Whirlpool bath on the terrace
- Platinum Bar on room
Exclusive services
Recommended offers
Caribbean Anticipate the Winter
Reservations until 30/11/2025, inclusive
Stays until 01/09/2025 to 31/01/2026
Caribbean Summer Offer
Bookings until 30/09/2025 (included)
Stays from 01/04/2025 to 30/09/2025
Discover
FAQs
Does the Hotel Platinum Yucatan Princess offer wifi internet connection?
The Hotel Platinum Yucatan Princess has a free 24-hour basic wifi service included in all areas of the hotel, and also offers a premium connection at an additional cost.
Is the Hotel Platinum Yucatan Princess accessible to people with disabilities?
Yes, the hotel has access for disabled people and facilities for guests with mobility problems. We recommend that you call in advance and ask the receptionist for the adapted services and facilities.
Is smoking allowed in the hotel?
Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.
Is the Hotel Platinum Yucatan a gay friendly resort?
Every guest is important, we do not discriminate on any grounds, including sex or sexual preference. Our behavior policy is for all our guests.
What transport can I use from the airport to the Hotel Platinum Yucatan Princess?
You can book a transfer from the airport to the hotel through: https://princess.nexustours.com/pcs-riviera-cancun.
What parking options does the Hotel Platinum Yucatan Princess offer?
The Hotel Platinum Yucatán Princess offers free parking for hotel guests.
Does the Hotel Platinum Yucatan Princess offer food and drink proposals for clients with food intolerance?
Yes, if you require a special diet please contact our concierge department on arrival, so that we can help you. You will be given the necessary information to enjoy a pleasant holiday, thanks to our kitchen department.
Which restaurants are included in the Hotel Platinum Yucatán Princess and which are not? Do they have to be paid in cash?
At Platinum Yucatan Princess there is a restaurant where you have to pay to charge your room: the Skylights Restaurant. The other restaurants are included: Rodeo, Aroma, Kotatsu, Bruschetta and Buffet.
The Chill Out Restaurant has to be paid in cash. It is located inside the resort Hotel Grand Riviera Princess and can be accessed by staying at the Platinum Yucatan Princess.
Is there a dress code for the evening restaurants at the Hotel Platinum Yucatan Princess and for the buffet?
The dress code for dinner in night restaurants is:
- For men: long pants and shirt or T-shirts with sleeves and closed-toe shoes.
- For women: casual clothing and shoes or heels.
In the buffet, casual shorts are allowed and a shirt must always be worn.
Is room service included in Hotel Platinum Yucatan Princess?
Room service is included. It works 24/7 and the menu is in the room.
Is the minibar at the Hotel Platinum Yucatan Princess included? When does the mini bar restock?
The minibar is all inclusive. There is no charge for restocking and it is done once a day. There are charges if you want additional items before the daily restocking.
Is there a safe in the rooms of the Hotel Platinum Yucatan Princess? What size is it?
Yes, the rooms have a safe. The internal measurements are: 46cm wide x 21.5cm high x 34cm deep.
What activities and water sports are included for adults in the Hotel Platinum Yucatan Princess?
At the Hotel Platinum Yucatán Princess you can enjoy water sports such as paddle board, Sup Yoga in our club house. In the swimming pool you can practice water polo and aquagym.
Is there a gym at the Hotel Platinum Yucatan Princess? What are the opening hours?
Yes, there is a gym. The facilities have weights, treadmills, ellipticals, bicycles, mats, and machines for working specific muscles. The gym is open from 7:00 a.m. to 7:00 p.m.
Do you have a golf area in the Sports Park of the Hotel Platinum Yucatan Princess?
We have 2 holes for Golf practice and it is included.
Are the spa services included in the all-inclusive package of the Hotel Platinum Yucatan Princess? Where can I see the menu and prices of the spa?
The Spa is not included in the all-inclusive package. The price for the water circuit is 430 pesos. You will have a 50% discount on a massage during the first 24 hours after arrival. You can access our spa menu at this link: https://www.hotelplatinumyucatanprincess.com/wellness-spa/
Is there a night club inside the Hotel Platinum Yucatan Princess?
Yes, we have a disco at the Hotel Platinum Yucatan Princess and it’s called Salsa.
What are the check-in and check-out times at the Platinum Yucatan Princess?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
What is the telephone number of the Platinum Yucatan Princess?
You may contact us on (+52) 984 148 6600 or by emailing econcierge.yucatan@princess-hotels.com
Is it possible to request a ground floor room or a room with a specific view at the Platinum Yucatan Princess?
You can get ground floor if you have booked the room type with access to the swimming pool, views are available on request, but subject to availability.
At the Platinum Yucatan Princess, is the hot tub on the balcony or in the room?
The hot tub is on the balcony.
How can I make tour reservations through the Platinum Yucatan Princess?
On arrival at the hotel you’ll see there are stands from different tour agencies in the lobby area where you can book excursions
Can I access facilities of other hotels in the chain from the Platinum Yucatán Princess?
Yes, as a guest of the Platinum Yucatan Princess you have access to the sister hotels Grand Sunset Princess and Grand Riviera Princess
What is the difference between the different room types (e.g. Junior Suite, Platinum Deluxe) at the Platinum Yucatán Princess?
The Deluxe Junior Suite is the standard category: spacious and comfortable, with a balcony or terrace. It includes all the amenities of our All-Inclusive programme and, for an additional fee, there are versions with a hot tub on the terrace.
In addition to everything included in the Junior Suite, the Platinum Deluxe offers exclusive Platinum benefits such as private check-in and check-out, rooms close to the beach and services, a romantic dinner at Canopy, one aquatic circuit at the Platinum Yucatan Princess Spa per adult per week, as well as one introduction to scuba diving per stay.
The Swim Out Suites are available in both the Junior Suite Swim Out and Platinum Deluxe Swim Out categories, and are distinguished by their direct access to the pool from the terrace. In the case of the Platinum category,all the exclusive benefits mentioned above are included
The Honeymoon Suites are specially designed for couples, and feature a circular bed and a whirlpool bath on the terrace, in addition to all the Platinum benefits. There are also versions with direct access to the pool from the terrace, available at an additional cost.
The Master Suite is one of the most spacious options, with separate areas (bedroom and living room), a larger indoor and outdoor area with a balcony or terrace, premium amenities and Platinum benefits, making it ideal for long stays and/or special celebrations.
Finally, there is the Presidential Suite, which, in addition to everything included in the Master Suite, offers an extra room for added space, plus premium amenities and Platinum benefits.
How much does it cost to add an additional guest to a booking at the Platinum Yucatan Princess?
To enquire about the cost of adding an additional guest to your booking at the Platinum Yucatan Princess Hotel, please write to reservas@princess-hotels.com
How can I confirm a booking I have already made at the Platinum Yucatan Princess?
You can confirm your booking by contacting the hotel directly.
Can I add additional guests to a booking already made at the Platinum Yucatan Princess?
Yes, by emailing: reservas@princess-hotels.com
What travel documents do I need?
A valid passport is mandatory; no other document is acceptable
Multiple Immigration Form (FMM): this is the immigration document that you fill out on the plane or upon arrival at the airport, and depending on the country of origin. In some cases you may require a visa.
Can I pay in cash/card at the Platinum Yucatan Princess?
Of course, the Platinum Yucatán Princess accepts cash and cards.
In cash we accept Mexican pesos, US dollars, Canadian dollars, and euros. Please note that any payment in foreign currency will be converted to Mexican pesos at the going exchange rate.
How can I request special decorations or make a special birthday reservation at the Platinum Yucatan Princess?
Please send a request to aeconcierge.yucatan@princess-hotels.com
Can I check in if I arrive at the Platinum Yucatan Princess before 3pm?
Check-in is available from 3 pm. Should you arrive earlier, access to your room will depend on availability. In the meantime, you may leave your luggage and enjoy the resort’s facilities.
